Technical Support and IT Helpdesk

Technical Support and IT Helpdesk Support Outsourcing Services

The transaction is far from over once a sale has been made. Providing post-purchase support to customers is a crucial aspect of the buying process and serves as a critical and valuable opportunity to develop lasting relationships with your client base.

WebiForce Technologies, a global IT-BPO, has been consistently providing Outsourced Technical Support and IT Helpdesk Support Services for more than 16 years to global clients. Our services empower businesses to transform their customer service in such a way that it sets them apart from the competition

By choosing WebiForce as your Technical Support and IT Helpdesk Outsourcing partner, you can benefit from our comprehensive outsourced Technical Support and Helpdesk Support Services that will improve customer satisfaction through meeting a variety of customer needs.

WebiForce' End-to-End Multichannel Helpdesk and Technical Support Services Raises Your Customer Service Quotient

WebiForce' Technical Support and IT Helpdesk and outsourcing services helps businesses provide high quality troubleshooting services to their customers. Some of the technical support and IT helpdesk services we provide include:

Our qualified and skilled technical support outsourcing engineers are well–equipped to provide industry-leading support for all tiers of technical problem resolution. Our call center based voice and non-voice technical support outsourcing services cover the gamut of technical support needs ranging from simple phone calls to questions related to process engineering.

Some of the services we provide as part of our technical support and IT helpdesk services include:

Technical Problem Resolution

Software Application Support

Hardware Support

Installation/Configuration Support

Product Registration/Activation

Consumer Electronics Support

Broadband Support

Network Support

Managed Mobility Support

Messaging System Support

Remote Diagnostic Services

Remote IT Support Services

Product Testing, Bug Fixing, and Patch Management

Service Pack and Database Upgrades

Warranty Management/ RMA/SLA Management

Engineer Dispatch Management

Complaint Handling and Dispute Resolution

Email Support

Live Chat Support

Customer Query Helpdesk

Trouble Ticket Management

Remote IT Technical Support Services

Our specialized remote IT support services is particularly designed to provide assistance to you with regard to all kinds of technical issues inclusive of hardware, software, system and network issues at all times, thus saving you valuable time and enabling you to troubleshoot problems quickly and efficiently. Our remote IT support staff is also able to provide support on sales and post-sales related issues, warranties, repair, backups as well as disaster recovery. Outsourcing your remote IT technical support to us will help you fast track customer technical issues and satisfy your customers by delivering higher quality of service.

Why Should you Outsource Technical Support and IT Helpdesk Support Services to WebiForce?

Through our multi-channel contact center, we offer inbound and outbound helpdesk and technical support via voice calls, email management, live chat and mobile SMS/text.

We also ensure that our contact center executives develop deep product expertise for your specific business requirement and are well versed in your organization's business values and practices, FAQs and knowledge databases. This enhances the quality of the customer interaction, and all customer queries can be handled effectively.

Regular customer care analysis and evaluations are conducted to ensure exceptional service standards are upheld at all times. We are capable of providing both enterprise support and consumer support.

By availing of our 24/7 operations, you can ensure that the needs of customers across time zones are being looked after.

We provide assistance related to product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week.

We provide cost effective, flexible scalable services, that suits your business requirements; helps to solve

Extensive offshore support to different countries and in a variety of languages

Your business can benefit greatly by choosing WebiForce as your eCommerce Support Outsourcing Services partner

Support Across all Shopping Carts

We provide Product Feed Data Management support across Shopping carts & eCommerce platforms such as Shopify, Xcart, BigCommerce, MagentoGo, 3D Cart, Volusion, UltraCart, PinnacleCart, AgoraCart and more.

24*7 Customer Service

Our 24*7 multichannel customer service via phone, chat, email and IVR keeps your online retail business connected with your global customers, at all times.

Product Data Feed Management

We carry out management of low volumes to high volumes of product data for all ecommerce businesses. This data includes product details, product SKU details, price updates, image uploading and other data.

Photo editing services

Our Photo editing services for eCommerce products such as retail, electronics, fashion, apparel, toys, cosmetics, tools, equipments and others include photo retouching, enhancement of photo color, contrast and exposure, image clipping, background change, product view generation and more.


All our services are tailored keeping your needs in mind. Our scalable and flexible services help you to cope with the changing market demands including high volumes of products.

Contact Us

37 Shiv Arcade, Mayur
Vihar, Phase-I, New Delhi (India)

UK       : 02038809091
INDIA   : +91 9999911114
               +91 9717540401