Consumers are now used to placing an order for a product or service from a place of their convenience, versus having to go all the way to the store as was the case in earlier days. Along with catering to this requirement, your business could also have to ready itself for a large volume of orders as your offering gains popularity or during specific periods in the year. Providing a seamless order taking call center service becomes imperative, for the sake of your customers, as well as for increasing business revenue.
WebiForce offers live order taking answering services and order entry services through our multi-channel contact center, with the main focus of providing exceptional customer care. Our call center outsourcing team ensures all orders are taken accurately and that each person has a positive experience. We can also enter the order in the CRM system for instant processing. Our contact center is operational 24/7 to guarantee the greatest convenience for your customers and to allow you to focus on the core aspects of your business, while we seamlessly perform order entry services.
Have Queries Answered: Prior to placing an order, customers may have queries regarding your product or service, policies and other information. WebiForce resolves these issues and guides customers through the sale.
Round-The-Clock Order Taking: Often, customers place orders at a time of their convenience, such as after their working hours. WebiForce offers 24/7 live order taking outsourcing operations, so that order for your product or service can be placed at any time of the day and regardless of time zone.
Order Entry: After taking the order, we can instantly enter it in the CRM system to ensure there is no delay in order processing and delivery and the customer receives the product or service on schedule.
Post-Sale Support: After buying your product or service, your customer could still seek support from your brand, such as for returns processing and technical support or help desk. WebiForce can handle all post-sale support services for your business to maximize satisfaction for your clientele.
Order Through a Preferred Channel:Beyond placing an order on the phone, customers also look forward to purchasing products or services through digital media, such as email, live chat, through the website or a mobile application, or SMS/text. WebiForce is well-equipped to take these orders for your business, on any voice or non-voice channel of communication.
WebiForce' call center executives are trained well so that they can represent your brand in an authentic manner. We have both inbound and outbound sales and customer acquisition capability, and work diligently to ensure that we convert the maximum number of inquiries into sales in the most cost-effective manner. We also help in driving sales by applying cross-selling or up-selling techniques as and when required. All of this will help in increasing the level of satisfaction customers feel for your brand, and consequently build brand loyalty.
37 Shiv Arcade, Mayur
Vihar, Phase-I, New Delhi (India)
UK : 02038809091
INDIA : +91 9999911114