Sales and Purchase Order Processing

Order Taking Call Center Outsourcing Services

Consumers are now used to placing an order for a product or service from a place of their convenience, versus having to go all the way to the store as was the case in earlier days. Along with catering to this requirement, your business could also have to ready itself for a large volume of orders as your offering gains popularity or during specific periods in the year. Providing a seamless order taking call center service becomes imperative, for the sake of your customers, as well as for increasing business revenue.

WebiForce offers live order taking answering services and order entry services through our multi-channel contact center, with the main focus of providing exceptional customer care. Our call center outsourcing team ensures all orders are taken accurately and that each person has a positive experience. We can also enter the order in the CRM system for instant processing. Our contact center is operational 24/7 to guarantee the greatest convenience for your customers and to allow you to focus on the core aspects of your business, while we seamlessly perform order entry services.

Enhance Convenience for Your Customers with Live Order Taking Outsourcing Services from WebiForce

Have Queries Answered: Prior to placing an order, customers may have queries regarding your product or service, policies and other information. WebiForce resolves these issues and guides customers through the sale.

Round-The-Clock Order Taking: Often, customers place orders at a time of their convenience, such as after their working hours. WebiForce offers 24/7 live order taking outsourcing operations, so that order for your product or service can be placed at any time of the day and regardless of time zone.

Order Entry: After taking the order, we can instantly enter it in the CRM system to ensure there is no delay in order processing and delivery and the customer receives the product or service on schedule.

Post-Sale Support: After buying your product or service, your customer could still seek support from your brand, such as for returns processing and technical support or help desk. WebiForce can handle all post-sale support services for your business to maximize satisfaction for your clientele.

Order Through a Preferred Channel:Beyond placing an order on the phone, customers also look forward to purchasing products or services through digital media, such as email, live chat, through the website or a mobile application, or SMS/text. WebiForce is well-equipped to take these orders for your business, on any voice or non-voice channel of communication.

Build Brand Loyalty by Partnering With WebiForce

WebiForce' call center executives are trained well so that they can represent your brand in an authentic manner. We have both inbound and outbound sales and customer acquisition capability, and work diligently to ensure that we convert the maximum number of inquiries into sales in the most cost-effective manner. We also help in driving sales by applying cross-selling or up-selling techniques as and when required. All of this will help in increasing the level of satisfaction customers feel for your brand, and consequently build brand loyalty.

Your business can benefit greatly by choosing WebiForce as your eCommerce Support Outsourcing Services partner

Support Across all Shopping Carts

We provide Product Feed Data Management support across Shopping carts & eCommerce platforms such as Shopify, Xcart, BigCommerce, MagentoGo, 3D Cart, Volusion, UltraCart, PinnacleCart, AgoraCart and more.

24*7 Customer Service

Our 24*7 multichannel customer service via phone, chat, email and IVR keeps your online retail business connected with your global customers, at all times.

Product Data Feed Management

We carry out management of low volumes to high volumes of product data for all ecommerce businesses. This data includes product details, product SKU details, price updates, image uploading and other data.

Photo editing services

Our Photo editing services for eCommerce products such as retail, electronics, fashion, apparel, toys, cosmetics, tools, equipments and others include photo retouching, enhancement of photo color, contrast and exposure, image clipping, background change, product view generation and more.


All our services are tailored keeping your needs in mind. Our scalable and flexible services help you to cope with the changing market demands including high volumes of products.

Contact Us

37 Shiv Arcade, Mayur
Vihar, Phase-I, New Delhi (India)

UK       : 02038809091
INDIA   : +91 9999911114
               +91 9717540401