Customer Care Services

Customer Care Services

The delivery of excellent customer care is a critical factor in the success of any organization. Customer service that is efficient, prompt and going beyond expectations will ensure a satisfied, happy and loyal client base, and will attract positive referrals. WebiForce Technologies, a leading Customer Care Call Center Outsourcing Services provider with more than 16 years of experience, empowers your business’ customer relationship management efforts through its efficient customer services tailored for your every need.

Indexing and archiving services from WebiForce involve receiving unsorted, scattered data from clients, and sorting, organizing and categorizing this into an indexed database. Once this information has been indexed and archived, the process for searching, accessing and retrieving the required information is much simpler - enhancing the productivity of your organization.

Comprehensive Customer Care That Fulfils Your Every Business Need

WebiForce’ repertoire of customer care offerings include customized customer service, after sales support, revenue management and order processing services, among others. With our comprehensive inbound and outbound call center support, email management, live chat and mobile SMS/text support, we address all the needs of your customers and enhance your brand value by implementing your Customer Relationship Management strategy, by functioning as a seamless extension of your business.

Customer Service

Grievance Resolution/Complaint Management


Customer Loyalty Management

After-Sales Support

Product or Service Information

Returns and Refunds

Warranty-related queries

Service dispatch and delivery

Why Outsource Inbound Call Center Outsourcing Services To WebiForce?

Here are some valid reasons why you can depend upon WebiForce' outsourcing services for ensuring a seamless, efficient, and productive inbound call center service:

WebiForce has greater than 16 years' experience in providing high quality inbound call center service and customer care support to various businesses and organizations.

We have experienced customer service professionals with the requisite skills and expertise hones our inbound call center services. They have considerable experience in attending to inbound customer and service calls and providing satisfaction.

The latest data and voice communication systems are in place along with dedicated internet connectivity that facilitates efficient call reception and answering.

We ensure regular training and development of inbound call center staff to ensure that they are always above par, with respect to communication skills, industry knowledge and customer service.

Customized inbound call center service packages available as per your organization's requirements. We offer different payment schemes based on your requirements.

Uninterrupted 24 x7x 365 support available to all our clients; businesses can rest assured that their customers would receive immediate attention at all times. This helps in boosting customer retention, engagement, and customer loyalty.

We adhere to the highest standards of quality. Our Quality Assurance team monitors all our inbound call center operations and ensures that all operations fulfill the industry norm.

We provide enhanced market coverage, market-testing facilities, web reporting services, remote call monitoring etc.

Our competent services ensure reduction in the call abandonment rates and increased customer satisfaction.

Your business can benefit greatly by choosing WebiForce as your eCommerce Support Outsourcing Services partner

Support Across all Shopping Carts

We provide Product Feed Data Management support across Shopping carts & eCommerce platforms such as Shopify, Xcart, BigCommerce, MagentoGo, 3D Cart, Volusion, UltraCart, PinnacleCart, AgoraCart and more.

24*7 Customer Service

Our 24*7 multichannel customer service via phone, chat, email and IVR keeps your online retail business connected with your global customers, at all times.

Product Data Feed Management

We carry out management of low volumes to high volumes of product data for all ecommerce businesses. This data includes product details, product SKU details, price updates, image uploading and other data.

Photo editing services

Our Photo editing services for eCommerce products such as retail, electronics, fashion, apparel, toys, cosmetics, tools, equipments and others include photo retouching, enhancement of photo color, contrast and exposure, image clipping, background change, product view generation and more.


All our services are tailored keeping your needs in mind. Our scalable and flexible services help you to cope with the changing market demands including high volumes of products.

Contact Us

37 Shiv Arcade, Mayur
Vihar, Phase-I, New Delhi (India)

UK       : +44 745 237 4435
INDIA   : +91 9999911114
               +91 9717540401